Out Of Hours
If you have an out of hours maintenance emergency please;
Refer to the welcome email you received from us when your tenancy started. This will give you details of who to call for maintenance issues and/or what to do in an emergency situation.
Call any tradesmen or service companies such as British Gas or Homeserve that your landlord may have given you details of.
Call our emergency 24/7 tradesman on 07706 211605.
Please allow a reasonable time to receive a response and then take whatever action necessary to protect people or property – please make every effort to mitigate potential costs to the landlord.
Please call us on 01494 472846 and leave a message advising us what has taken place or email that information to email@example.com
* A maintenance emergency is deemed to be any situation which places you or any other residents of the property and/or the rented property itself in immediate danger. If you have been locked out, please also follow the procedure above. In all scenarios, please be certain that you have taken every step possible to deal with the situation yourself before following the steps above.
If you smell gas, call Transco on 0800 111999.
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As a landlord of 15 years I've experienced a variety of letting agents, from the good to the downright appalling. Paul Kingham haven't made a single mis-step. They have been helpful; their contractors have been excellent and reasonably priced; they respond and deal with issues promptly. I'm extremely happy to have switched and will be bringing more business to this agency. Highly recommended.
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